Contractor Terms

Zevyon Contractor Terms & Conditions

Please read and accept before registering your business

Important: By accepting these Terms & Conditions and registering as a contractor on Zevyon, you agree to follow Zevyon's platform rules, payment rules, pricing and fee schedules, anti-bypass policy, privacy requirements, and professional conduct requirements.

Zevyon's current contractor pricing — including your success-fee rate, the $2,500 volume-tiering threshold, the $5 fee floor, HST, and the cancellation-penalty tiers — is published on the Contractor Pricing page and is incorporated into these Terms by reference.

Last Updated: July 2026

Terms Version: 2026-07-v4

These Contractor Terms & Conditions ("Terms") govern your use of the Zevyon platform as a contractor, tradesperson, service provider, business, or home-services professional.

By clicking "I Agree & Continue", creating an account, receiving leads, submitting quotes, accepting projects, communicating with customers, or otherwise using the Zevyon platform, you acknowledge that you have read, understood, and agree to be legally bound by these Terms.

1. About Zevyon

Zevyon is an online marketplace that connects homeowners, tenants, property owners, and businesses with independent contractors and service providers.

Zevyon may facilitate customer project requests, contractor matching, quote management, customer communications, reviews and ratings, and project management tools.

Zevyon does not collect, hold, or disburse payment for the jobs contractors perform. Customers pay contractors directly, off-platform, for the full quoted project price. Zevyon's only charge to a contractor is its own success fee, described in Section 5A below.

Zevyon is not a contractor, builder, renovator, tradesperson, employer, agent, partner, or representative of any contractor. Contractors are solely responsible for all services they provide.

2. Contractor Eligibility

To register and use Zevyon, you represent and warrant that:

You are at least 18 years of age.
You are legally authorized to operate your business.
You have authority to bind your business to these Terms.
All information provided to Zevyon is truthful, complete, and accurate.
You possess all licenses, permits, registrations, and certifications required by law.
You will maintain such licenses and permits throughout your use of the platform.
You comply with all applicable federal, provincial, municipal, and regulatory requirements.

You agree to promptly update any information that becomes inaccurate or outdated.

3. Contractor Responsibilities

Contractors are solely responsible for:

Preparing accurate quotes, priced from structured, photo/measurement-anchored inputs.
Providing professional services.
Following applicable laws and building codes.
Obtaining required permits and approvals.
Maintaining safe work practices.
Completing projects according to agreed timelines.
Maintaining appropriate staffing and supervision.
Honoring commitments made to customers.
Resolving customer concerns in good faith.

Contractors remain responsible for all work performed by employees, subcontractors, agents, and representatives.

4. Quotes and Pricing

Contractors are solely responsible for the content and accuracy of quotes submitted through Zevyon.

Contractors agree that quotes will be honest and accurate, pricing will not be misleading, material exclusions and assumptions will be clearly disclosed, and accepted quotes will be honored unless unforeseen circumstances reasonably require modification.

Zevyon does not guarantee that any quote will be selected by a customer.

Pricing and Fee Schedule:

Zevyon does not charge contractors to register, per lead, or on a monthly or annual basis. Zevyon's only charge is a success fee on jobs a contractor actually accepts and wins.

Current pricing, including success-fee rate tiers, the volume-tiering threshold, the fee floor, HST, acceptance-verification and charge timing, and cancellation-penalty tiers, is published on Zevyon's Contractor Pricing page and incorporated into these Terms by reference. Such pricing may be modified from time to time upon notice to contractors, and will govern only bookings entered into after the change takes effect.

5. Payments

Zevyon does not collect, hold, or disburse payment for any project. Contractors are paid directly by their customer, in full, for the exact quoted price — off-platform, entirely outside Zevyon's systems.

Contractors acknowledge and agree that:

Zevyon's only Zevyon-initiated charge against a contractor is the success fee described in Section 5A, or one of the fixed cancellation-penalty tiers described in Section 5B.
No Zevyon-initiated charge, hold, or refund is ever sized to, or derived from, the contractor's quoted project price.
Zevyon may delay, retry, or decline to charge the success fee where a card fails, and may recover an unpaid amount as a standing balance that blocks new assignments until cleared.
Zevyon may recover amounts owed under Section 5B through a real-time card charge attempt at the time of the triggering event.

5A. The Success Fee, Card Verification, and Charge Timing

Zevyon charges contractors a success fee only on jobs they accept and win. The fee never applies until a job is actually booked, and is never a substitute for, or deduction from, the price the customer pays the contractor directly.

Rate. A contractor's rate is disclosed as a percentage plus HST together — never a bare percentage — and is one of: Founding 50 (6% + HST, locked for life, limited to Zevyon's first 50 approved contractors); Early-bird (6% + HST, held for 12 months from customer launch, then reverting to Standard); or Standard (7% + HST). A contractor's rate and any expiry are fixed to their account at the time they are assigned and do not change retroactively if Zevyon's published rates later change.
Tiering. The success fee is the contractor's rate applied to the first $2,500 of the quoted project price, plus a lower rate on any portion above $2,500.
Floor. A computed fee below $5 is charged at exactly $5 instead.
HST. 13% HST applies to the success fee, itemized as a separate, labeled amount alongside the fee wherever it is shown or charged.
Acceptance verification. When a contractor accepts a job, their card is verified with a fee-sized authorization that is placed and immediately released — at zero net cost to the contractor. A failed verification does not confirm the booking; the offer is retried for up to 3 hours, then released and the customer's other quotes re-presented.
No charge before T-48h. No money moves for either the contractor or the customer between acceptance and 48 hours before the scheduled job. Cancelling in this window costs the contractor only the applicable Section 5B penalty tier — never a fee, since none has yet been charged.
The T-48h charge sequence. At 48 hours before the job, a fixed sequence runs in this order only: the customer's booking is secured, then the contractor's success fee is charged, then the contractor's exact job address is released. The customer's phone number is released separately, at 24 hours before the job. If the fee charge fails, it is retried until 36 hours before the job; if still unresolved, the assignment is cancelled and the customer's quotes are re-presented.
Refund on a customer-side fall-through. If the customer cancels or no-shows after the success fee was charged, the fee is automatically refunded to the contractor in full, and the contractor is offered priority re-match from the customer's remaining valid quotes at no extra cost.
Never adjusted for a private settlement. The success fee is computed against the contractor's quoted price as submitted at quoting time — it is never recomputed if the contractor and customer privately agree to a different amount on-site.

Contractors expressly consent to each of the charges described in this Section 5A — the success fee (rate + HST) and the acceptance-verification authorization — being initiated by Zevyon on their registered payment method, at the times and in the manner described above, without a separate authorization request for each individual charge.

5B. Contractor Cancellation, Discipline, and No-Show Claims

Cancelling a job a contractor has already accepted triggers a real-time card charge attempt at a fixed tier, and an unconditional strike on the contractor's record, regardless of the contractor's reason or whether the charge succeeds, is declined, or is disputed.

Situation	Charge	Waivable
Contractor cancels more than 48 hours before the job	$25	With a documented valid reason, subject to admin review
Contractor cancels less than 48 hours before the job	$75	With a documented valid reason, subject to admin review
No-show	$100	Never waivable, under any circumstance

Contractors acknowledge and agree that:

A declined penalty charge becomes a standing balance that blocks the contractor from accepting new assignments until it is cleared.
Three strikes within a rolling 90-day window suspends the contractor's account, using Zevyon's existing suspension mechanism.
Any success fee already charged for a cancelled job is refunded to the contractor in full — the penalty charge and the fee refund are separate, one-directional movements of Zevyon's own money, never netted against each other, and never sized to the quoted project price.
A mutual-consent reschedule, confirmed by both the contractor and the customer, is free, up to 2 per booking; a third change is priced as a cancellation against whoever initiates it.
A weather-related reschedule for snow removal or exterior cleaning, made with at least 12 hours' notice, is treated as mutual consent — no penalty, no strike.
A unilateral reschedule made after the T-48h charge sequence without the other party's consent is priced identically to a cancellation initiated by whoever made the change.

No-show claims. If a customer fails to be present for a scheduled job, the contractor may file a no-show claim within 12 hours of the scheduled job time, with arrival evidence (a geo-tagged photo or a timestamped in-app check-in). Filing a claim gives the customer a 24-hour window to respond; if the customer contests, the claim goes to admin review, with release (no capture, no credit) as the default outcome in any ambiguous case; if the customer does not respond, the claim proceeds. A contested claim that fails admin review results in a strike against the contractor. On a successful claim, the contractor earns a fee credit — never cash — toward a future success fee, capped at $100 per incident and 2 per rolling 30-day window, and reversible if the underlying charge is later disputed and reversed.

Contractors expressly consent to the cancellation-penalty charges described in this Section 5B being initiated by Zevyon on their registered payment method at the fixed tiers above, at the time of the triggering cancellation or no-show.

6. Cancellations and Rescheduling

Contractors acknowledge that:

Contractor-initiated cancellations are governed by Section 5B above.
Customer-initiated cancellations and no-shows never result in a charge to the contractor's quoted price; the contractor's success fee, if already charged, is refunded in full and the contractor is offered priority re-match.
Repeated contractor cancellations may result in ranking reductions, suspension, or permanent removal from the platform, in addition to the charges and strikes described in Section 5B.

7. Anti-Bypass Policy

Contractors agree not to bypass Zevyon.

Contractors shall not:

Encourage customers to transact outside the platform to avoid Zevyon's success fee.
Accept off-platform payments for projects sourced through Zevyon in order to avoid Zevyon's success fee.
Misrepresent Zevyon pricing or policies.

Any customer introduction, lead, quote request, project opportunity, communication, contact information, or project details received through Zevyon shall be deemed a Zevyon-generated opportunity.

Any resulting project shall remain subject to Zevyon's applicable success fee and policies, computed on the full quoted project value, including any portion the contractor and customer later arrange to pay directly between themselves.

This obligation survives account closure and remains in effect for twenty-four (24) months following the customer introduction.

Violations may result in immediate suspension, termination, collection efforts, and recovery of unpaid success fees.

8. Customer Communications

Contractors must communicate professionally and respectfully.

Contractors shall not:

Harass customers.
Use abusive or threatening language.
Engage in discrimination.
Misrepresent qualifications, insurance, licenses, certifications, or experience.
Make misleading statements regarding pricing or project outcomes.

Zevyon may monitor communications conducted through the platform for quality assurance, fraud prevention, safety, compliance, and dispute resolution purposes.

9. Reviews and Ratings

Customers may submit reviews and ratings regarding contractor services.

Contractors may not:

Create fake reviews.
Purchase reviews.
Offer incentives for reviews.
Submit reviews on behalf of customers.
Pressure customers to modify reviews.

Zevyon reserves the right to investigate, remove, edit, reject, or otherwise moderate reviews at its sole discretion.

Contractor rankings and review scores are determined by Zevyon and may change at any time.

10. Privacy and Customer Information

Contractors shall protect customer information obtained through Zevyon.

Customer information may only be used for the project for which it was provided. Contractors will see only the customer's general area (forward sortation area and city) at quote time and acceptance — the customer's exact address releases only per the T-48h sequence in Section 5A, and the customer's phone number only at 24 hours before the job.

Contractors shall not:

Sell customer information.
Share customer information without authorization.
Use customer information for unrelated marketing.
Harvest customer information for future solicitation.
Use customer information in violation of applicable privacy laws.

Contractors are solely responsible for compliance with all applicable privacy legislation.

11. Contractor Insurance

Contractors are solely responsible for maintaining all insurance required by law and industry standards.

Insurance may include:

Commercial General Liability Insurance.
Workers' Compensation Coverage.
WSIB Coverage.
Commercial Automobile Insurance.
Professional Liability Insurance.

Zevyon may request proof of insurance at any time. Failure to maintain required insurance may result in suspension or termination.

12. Independent Contractor Status

Contractors are independent businesses.

Nothing in these Terms creates employment, partnership, joint venture, agency relationship, franchise relationship, or representative relationship.

Contractors are solely responsible for taxes, payroll obligations, employee compensation, benefits, insurance, and regulatory compliance.

13. No Guarantee of Leads

Zevyon does not guarantee customer leads, project opportunities, revenue, quote requests, customer contacts, ranking positions, business growth, or project awards.

Participation on the platform does not guarantee future work.

14. Intellectual Property

Contractors grant Zevyon a non-exclusive, worldwide, royalty-free license to use business names, logos, reviews, ratings, project descriptions, photos, videos, and marketing content submitted to the platform for marketplace operations, promotion, advertising, marketing, and platform improvement.

Contractors represent that they possess all rights necessary to grant this license.

15. Fraud and Misrepresentation

Contractors shall not:

Submit false information.
Use fake identities.
Misrepresent licenses.
Misrepresent insurance.
Manipulate quotes, including to understate a project's true value in order to reduce the success fee owed.
Engage in fraudulent billing.
Create fake projects.
Submit fake reviews.
File a no-show claim without a genuine basis or required evidence.
Engage in deceptive business practices.

Fraud or misrepresentation may result in immediate termination, forfeiture of any applicable fee credit, and legal action.

16. Limitation of Liability

To the maximum extent permitted by law, Zevyon shall not be liable for contractor workmanship, customer actions, property damage, personal injury, permit issues, code violations, project delays, lost profits, lost business opportunities, indirect damages, consequential damages, incidental damages, or special damages.

Zevyon does not guarantee the quality, safety, legality, suitability, or completion of any project.

To the fullest extent permitted by law, Zevyon's total liability arising from any claim shall not exceed the total success fees paid by the contractor to Zevyon during the six (6) months preceding the claim.

17. Indemnification

Contractors agree to defend, indemnify, and hold harmless Zevyon, its officers, directors, employees, affiliates, agents, contractors, successors, and assigns from any claims, damages, losses, liabilities, penalties, judgments, costs, and expenses, including reasonable legal fees, arising from:

Contractor services.
Contractor negligence.
Contractor misconduct.
Breach of these Terms.
Customer disputes.
Regulatory violations.
Worker injuries.
Property damage.
Insurance claims.
Intellectual property claims.

This obligation survives termination of the contractor account.

18. Dispute Resolution

The parties agree to first attempt to resolve disputes through good-faith negotiations.

These Terms shall be governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.

Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in Ontario, Canada.

19. Suspension and Termination

Zevyon may suspend, restrict, investigate, or terminate access to the platform at any time for policy violations, fraud, customer complaints, safety concerns, misrepresentation, non-payment of the success fee or a cancellation-penalty charge, bypass violations, regulatory concerns, three strikes within a rolling 90-day window, or conduct that may harm Zevyon, customers, or other contractors.

Termination does not eliminate obligations that accrued prior to termination.

20. Changes to Terms

Zevyon may modify these Terms at any time. Updated versions will be published on the platform.

Continued use of Zevyon after publication of revised Terms constitutes acceptance of the updated Terms.

Zevyon may require contractors to review and reaccept updated Terms before continuing to access certain features of the platform.

21. Acceptance

By clicking "I Agree & Continue", creating an account, submitting a quote, accepting a project, communicating with customers, receiving leads, or otherwise using the Zevyon platform, you acknowledge and agree that:

You have read these Terms.
You understand these Terms.
You agree to be legally bound by these Terms.
You agree to Zevyon's platform policies and pricing.
You agree not to bypass the platform.
You consent to Zevyon charging your registered payment method for the success fee (rate + HST), the acceptance-verification authorization, and the $25/$75/$100 cancellation-penalty tiers described in Sections 5A and 5B, at the times and in the manner described there — without a separate authorization request for each individual charge.
You consent to electronic records and communications.

By proceeding, you acknowledge that your acceptance of these Terms will be recorded electronically by Zevyon and may be used as evidence of your agreement to these Terms, including your consent to each charge type named above.

I have read, understood, and agree to Zevyon's Contractor Terms & Conditions, including the success fee (rate + HST), acceptance-verification and T-48h charge timing, the $25/$75/$100 cancellation-penalty tiers, no-show-claim rules, anti-bypass rules, customer privacy requirements, contractor insurance requirements, limitation of liability, indemnification, and contractor responsibilities.